To request your partial refund simply e-mail us a link to the same product on our website, or on our competitor’s website within six months from the date of your order and we will process the credit accordingly.
The email you should contact is sales@whitetreefurniture.co.uk.
Our Price Guarantee Policy has some limitations:
- Our Price Guarantee Policy applies only for Novasolo products and excludes other brands.
- You must purchase the item from our website before requesting your Price Match.
- Promotions such as rebates and buy one, get one free offers are not eligible.
- The item must be in stock on the competitors website.
- The competitor must be an online store, they may not have a physical retail location.
- The website cannot be a discounter or auction website (i.e. eBay, overstock, Amazon, etc.)
- Our price match doesn't include products de-branded by our competitors.
- The competitor must be an Authorized Retailer for the product in question and must be listed in our supplier's website as such.
- The Price Match Guarantee includes the item price and the delivery charges, it excludes VAT.