In case you don’t notice any problem right away, you have 48 hours upon delivery time to contact White Tree Furniture so we can process a return due to damage in transit.
It is very important that you return the item in “as new” condition. This means it must be in its original wrappings, unused and unassembled (if applicable).
Please ensure that the person unwrapping the item is very careful to keep the packaging intact. This is also essential in preventing the item being damaged on its return.
Our suppliers do not accept returns of items that are not in the “as new” conditions described above and we recommend that you take digital photographs as proof of the damages and send them to us.
In the case of you receiving a damaged item, White Tree Furniture will take responsibility and arrange for delivery of a new one in good condition with no extra charges to you – provided the 48 hour time limit is respected.
Please note White Tree Furniture cannot be responsible for any damages that may occur when you’re carrying or installing the item in your house. Returns of damaged items are processed when the item is damaged when presented to you.
In the case of product malfunction / manufacturer related problems arising after the 48 hour time window expires, you can contact White Tree Furniture about this problem and we will proceed to try to find a solution that best fits your needs in collaboration with our suppliers. Nova Solo, for example has a 12 month warranty policy. However, this is a very rare event, as most problems tend to occur during transit (if they occur).
