Why Buy from Us

We are all about white furniture

    We specialize in this exciting furniture niche and work with the best manufacturers with which we have established long term relationships. Buying long lasting furniture is an important investment and we make sure that everything goes well for you as a customer: from your shopping experience, to knowing about the product, to receiving it in your home. All of it matters to us.

    Trusted Shops Certification & Buyer Protection

    When it comes to online shopping, trust is everything. 

    That is why we are certified by Trusted Shops, Europe’s most popular e-commerce trust mark. Their certification means that we went through all their quality criteria and follow industry’s best practices with regards to privacy, security, payments, ordering, delivery policies and much more.
    Furthermore, Trusted Shops offers you, as a customer of White Tree Furniture, Buyer Protection that guarantees your purchase up to £2500. Learn more about Trusted Shops Buyer Protection here.

    Ethically sourced timber

      Our manufacturers take a hands-on approach when it comes to the selection of ethically sourced timber. All materials used in production have been tested to comply with international standards that fulfill the requirements of sustainable forest production management. The paint finishing and hardware accessories comply with the required health and safety standards.

      Skilled artisans make our furniture

        Skilled artisans are responsible for meticulous painting of each furniture piece by hand. Each piece of furniture is designed and manufactured in-house using only high grade materials, machinery and craftsmanship to ensure a top quality product.

        100% Customer Satisfaction Program

          Your satisfaction is our unhealthy obsession. We have a 100% Satisfaction Guarantee Program in place to make sure you can’t go wrong buying from us.

          Free Delivery to Room of Choice by 2 Trained Men

            Do you want to lift heavy, bulky furniture up and down flights of stairs? We wouldn’t do that to our customers. Our heavy furniture is delivered to your room of choice by 2 trained men who will position the furniture according to your wish, unpack it and take away packaging. More on Delivery here.

            Free Gifts with Many Orders

              Who doesn’t like a nice gift? A pleasant surprise? Read our product descriptions and learn that with many high ticket furniture we include special treats for our customers.

              Multiple Payment Methods

              You can purchase using a credit card, a debit card, your Paypal account or your Amazon account payment details. The following credit and debit cards are accepted: MasterCard/Eurocard, Visa/Delta/Electron, Discover, American Express and Maestro.

              We also offer the option of splitting your payment in 3 with Klarna, for orders under £1000. We do not store credit card details nor do we share financial details with any 3rd parties.

              Pay in 3 Installments with Klarna

              If your order is under £1000 you may be eligible to split your payment in 3, with Klarna Payments. At checkout, choose Klarna to spread the cost in 3 interest-free payments. Learn more here.

              At least 1 Year Manufacturer Warranty

                Our furniture from Novasolo and French Connection comes with a 1 year manufacturers warranty while Baumhaus furniture has a 5 year warranty. We stand by the quality of what we sell and we are not going anywhere. If there is some technical fault within the first year, contact us and we will replace your furniture.

                14 Day Money Back Guarantee

                  Did you change your mind? Do not like the furniture you bought after all? Not a problem. Send it back to us and we will give you your money back within 14 days of you receiving your order. We will deduce from your refund all the delivery costs generated by your order and the cost of returning it back to our supplier's warehouse. See our Right to Cancel for more information.

                  Best Price Guarantee on All Orders

                    We are confident that we’re giving you the best prices online for these products. If you find another online store that offers a lower price then us within six months of your purchase date please let us know and we will refund your original payment for the difference. Learn more about our price policy here.

                    24/7 World Class Customer Service

                      We have not outsourced our customer service to a far away country. Our small dimensions allow us to get to the heart of the issue, and satisfy our customers more rapidly. We will fix your problems efficiently and on the spot - whenever we can. E-mail is our preferred method of communication. If you call us, leave a message and we will get back to you. Please allow for a 24 hour response time in phone and email.
                      Phone 808 189 7130.

                      Paypal Buyer Protection

                        We’ve chosen Paypal as our preferred payment gateway. This means you can pay with Paypal account but also with major debit and credit cards while enjoying Paypal Buyer Protection. When you pay with PayPal on any website, PayPal Buyer Protection covers you in case there is a problem. If an item doesn’t arrive or is significantly not as described, Paypal will help you get a full refund.
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