Frequently Asked Questions
What should I know before placing my order?
You should read the product description very carefully and double check the product dimensions. You should make sure that the item you want to buy will fit in your home, including making sure that it will be able to make a turn at junctions inside your home (especially for large furniture).
Also, note that minor imperfections might be present in the furniture and there can be small variations from the photos. While the photos we display are accurate representations of the products, they sometimes aren’t 100% accurate. This is because of the nature of furniture itself. For example, most of the furniture we sell is hand made, or partially hand made, which means that the dimensions offered are approximate and not absolute.
We embrace this because we understand that no two pieces of furniture are exactly the same and each item is uniquely “flawed”.
How do I place my order?
After making the decision to buy, go to the product page and simply click “Order Now” and then “Go To Check Out”. In the Check Out page fill in your personal information and make your payment. We accept all major credit debit cards, Paypal and Amazon Pay and Apple Pay. After this, you’ll receive an automatic email with your Order Confirmation.
What happens after I place my order?
When we receive your order, we manually check to confirm that the items purchased are in stock at our supplier’s warehouse. We do this before accepting payment from you. After that confirmation, we take your payment. We then forward the order to our supplier, who contacts their selected courier to carry out the delivery. The courier will contact you within a few days of you placing the order, and they will arrange with you the best time and date for the delivery.
How long does it take for delivery?
Usually between 5 and 10 business days.
Will the delivery men place the furniture in my room of choice?
Yes. The delivery men are instructed to place the furniture in your room of choice. However, there are some items that, due to size, are only delivered to the Ground Floor. If the item is only delivered to the Ground Floor, this information will be in the product description, under “Order Now”. Here you’ll read: “Please Note: Delivered to Ground Floor Only”.
Will the delivery team help me?
The delivery men are instructed to place the furniture in your room of choice (with the exception noted above), position it, unpack it and take away the packaging. Assembly (if needed) is your responsibility but they might give you a quick hand if you ask.
What if the furniture arrives damaged?
This is rare. However, it is your responsibility to inspect the furniture when you receive it. If there are any damages or if you find any problem, please return it and make a note explaining the problem. In other words, you reject the furniture and send it back to the warehouse. We will then coordinate with our supplier by giving you a replacement or your money back.
What if I accept the furniture and then change my mind?
If the item(s) arrive in good condition but you're not happy with them for any of these reasons:
items are too large and don't fit,
you changed your mind,
you no longer need the item,
the item looked different in photos,
We are happy to give you a refund for the period of 14 days (upon you receiving the item) while deducting from your refund all delivery costs generated by your order so far and the delivery costs of returning the items back to our supplier's warehouse.
I want to cancel my order before it arrives. How do I do that?
Simply write us an email saying that you want to cancel your order. Please note that, if we’ve already accepted payment and the furniture already moved from our supplier’s warehouse to the courier’s warehouse, these transportation costs will be deducted from your refund.
How do you handle refunds?
It is very important that you return the item in “as new” condition. This means it must be in its original wrappings, unused and unassembled (if applicable). Please ensure that the person unwrapping the item is very careful to keep the packaging intact. This is also essential in preventing the item being damaged on its return.
We will process your refund after the item has arrived back at our supplier’s warehouse and inspected by them. As mentioned previously, we deduct from refunds the transportation costs generated by your order (assuming that the item arrived in good condition). Refunds are done by direct bank transfer to you.
Why should I buy from White Tree Furniture, instead of other shops?
We answer this question here.
The furniture I want is not in stock. What now?
Please send us an email to firstname.lastname@example.org with this information and we will reserve the furniture with our supplier for free. When the furniture becomes available, you will be contacted by us and you’ll place the order.
When will out of stock items become available?
We don’t know for every item. Please send us an email to email@example.com and we’ll see if this information is already available for the item you want.
Do you have reviews?
Yes! Please see our Reviews page. You’ll also find there photos of the furniture that was sent to us by customers over the years. We are also members of Trusted Shops, which means our business has been vetted by an independent third party.
Email us at firstname.lastname@example.org to ask more questions or call us at 8081897130. We aim to respond within less than 24 hours.