FAQ

  • Where do you delivery to and what are the costs?

We deliver our furniture to the mainland United Kingdom (England, Scotland and Wales).

If your order is over 100£, Delivery is Free.

If your order is under 100£, a flat rate of 25£ applies.

    • What payment methods do you offer?

    You can purchase using a credit card, a debit card, your Paypal account or your Amazon account payment details. The following credit and debit cards are accepted:

    MasterCard/Eurocard, Visa/Delta/Electron, Discover, American Express and Maestro.

    We do not store credit card details nor do we share financial details with any 3rd parties.

    • Can there be differences between the photos and what I receive at home?

    Yes, there can be minor differences.

    While the photos we display are accurate representations of the products, they sometimes aren’t 100% accurate. This is because of the nature of furniture itself. For example, most of the furniture we sell is hand made, which means that the dimensions offered are approximate and not absolute.

    Also, due to the limitations of photography and the resolution of computer screens, there may be a difference in the colour you see on our website and the colour of the product you receive at home.Furthermore, grain patterns and shades of furniture are natural features of the furniture, and should not be interpreted as faults.

    We embrace this because we understand that no two pieces of furniture are exactly the same and each item is uniquely “flawed”.

    • I'm interested in buying one of your items but I'd like it to be customized. Is this possible?

    Depending on the product you are after, customization might be possible. Please write us to support@whitetreefurniture.co.uk with your questions and we will look into this possibility. In these cases, usually prices might be higher and lead times also go up (around 6 weeks).

    • What is the order process like?

    The order process follows two main steps:

    Order confirmation: When you place an order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate delivery.

    If your item is unavailable, we will void the pre-authorization and reach out to you via email.

    Delivery: If your item is available for immediate delivery we will process the charges and submit the order for delivery. We dispatch orders within five business days and you should receive them no later than the "delivery time" indicated on product description.

    After we place the order with our supplier, you will be contacted by their courier service to discuss the date and time that is best for you to receive the item(s) in your home address.

    • How do you handle returns and cancellations?

    Cancellations can be processed until after 24 hours of placing an order and incur an administrative fee of 15£.

    Our 100% Satisfaction Guarantee Program gives you a friendly policy for returns.

    • Can my manufacturing company sell its products through White Tree Furniture?

    We work with the best brands and are always on the lookout for quality. If you feel your brand fits our business, you can email us at sales@whitetreefurniture.co.uk and we’ll evaluate the possibility of selling your product ranges on our website.

    • Do you have other questions?

    Please send them to info@whitetreefurniture.co.uk and we will answer them as soon as possible.